SPECIALIZING in "TEAM CROSS TRAINING" for DAILY  PREDICTABILITY

Speaker, Author, Practice Growth Specialist & Team Cross Training Guru!

SPECIALIZING in "TEAM CROSS TRAINING" for DAILY  PREDICTABILITY

Speaker, Author, Practice Growth Specialist & Team Cross Training Guru!


EXPERIENCE

~FELLOW of the American Association of Dental Office Managers

~AADOM (American Association of Dental Office management) Lifetime Member

~Member of SCN (Speaking Consulting Network)

~2016 AADOM Practice Administrator of Distinction

~Certified Corporate Trainer-Institute of Management Training & Development

~Certified-Healthcare Cash Management

~Certified-Direct Reimbursement-Maine Dental Association

~Certification/Fred Pryor Seminars-Exceptional Customer Service; Conflict Management and Confrontational Skills

~Certificate-Las Vegas Institute for Advanced Dental Studies; Evolutionary Hygiene; Advanced Functional Restorative Dentistry; Advanced Adhesive Aesthetic Dentistry/Predictable Techniques for the Team and Dynamic Team Concepts.

~Certification-Dental Business Consulting Program; Roger Levin.

~Graduate Dental Boot Kamp 

Level I + II


I have managed dental offices for over twenty-five years, as well as twelve years in retail and hospital management. I founded Platinum Practice Solutions, LLC in 2015 as a Dental Practice Management Consultant, offering services in Practice Management Systems, Communication Skills, and Team Cross Training. 


APPROACH

We provide effective, easy to follow, solutions 

to issues that are 

keeping you from achieving the 

Platinum Practice 

you have been dreaming of!!!


Cross Train your Team for Optimal Practice Efficiency and Productivity.


~Exceptional & proven communications skills for the Doctor and Team!

~Develop Telephone Skills that the Entire Team can use to 

convert "Shopper" calls into New Patients!

~Improve Treatment Planning and Treatment Acceptance!

~Secrets to Productive Scheduling

~Key Verbal skills to reduce no-shows and cancellations!

~Increase patient referrals with a system EVERYONE will LOVE!

~Effective and consistent financial arrangements for your patients!

CONTACT US TODAY

WHY US?

   We all know that silver, gold and diamonds are great; but "Platinum"; now that is in a class of its own!  


To reach this level you have to be more than good, better than great...you need to be "Exceptional"!


    Communication is key in all aspects of our lives. How we communicate with people will make or break a relationship! So why is it so easy for some people and so difficult for others? 

    Knowing "what" to say and, more importantly, "how" to say something is the difference between scheduling that new patient, that big treatment plan, or sitting in your office, watching your dreams evaporate.  


    Specializing in five-star 

communication skills, customer service, accounts management, productive scheduling and creating an environment of clinical excellence; I have assisted in guiding doctors and their teams to be the absolute best they can be!     


Let Platinum Practice Solutions help you in your journey. 


Together, we can make your dental practice dreams come true and provide the predictability your practice needs to have a stress-free practice.


Call or email today

(207) 490-1040

kelly@platinumpracticesolutions.com


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COACHING SERVICES

PLATINUM PRACTICE SOLUTIONS offers individualized coaching based on the needs of YOUR dental practice. 

Your practice should be unique!

Kelly will help you focus on the areas of your practice that will elevate you above your competition.

Contact Kelly today for your COMPLIMENTARY FACT FINDING CALL!          (207)490-1040    kelly@platinumpracticesolutions.com


TEAM BUILDING ESSENTIALS


  1. Cross-Training for optimal practice coverage and success!
  2. Learn how to properly delegate and follow up!
  3. Learn the secret to holding a productive, informative and interactive Team Meeting!
  4. Make your office a safe place to communicate, grow as a team and create a harmonious work environment!
  5. Support each other through understanding and loyalty!
  6. Create proven systems to provide predictability for a stress-free day.
  7. Provide your patients with optimal patient care, and your practice with optimal  productivity. 
  8. Develop systems that will work for your individual practice as well as developing confidence and a culture of Teamwork within each team member.

UNDERSTANDING DENTAL TERMINOLOGY


  1. Learn the basics in dental and medical terminology used in your practice.
  2. Show proficiency in dental terminology allowing you to speak confidently with patients and perform proper clinical documentation.


REPORTING FOR YOUR PRACTICE


  1. Determine which reports are necessary and what reports will provide the most benefit to your practice.
  2. Develop a schedule for reporting and how to evaluate the reports for trends in your practice.

 

PATIENT INTERACTION SKILLS


  1. Implement successful telephone skills.
  2. Learn to effectively discuss treatment plans and patient finances with confidence.
  3. Learn how to professionally respond and handle patient hesitation, rejections and frustration.
  4. Explore ways to provide World Class Service in your practice.


RECORD KEEPING


  1. What to keep, how long to keep it, and what can be destroyed.
  2. Develop and implement key systems to make your practice and your day run efficiently.
  3. Create and schedule updates to your specific key systems.


HUMAN RESOURCE BASICS


  1. ​Interview Secrets to find the Perfect Team Member
  2. Hiring, Firing, Employee Reviews
  3. Verbal and Written Employee Corrections
  4. OSHA/HIPPA requirements
  5. HR Documentation and record keeping 

MARKETING YOUR PRACTICE


  1. What are the best modes of marketing today?
  2. What will work for your practice?
  3. Create a marketing strategy and budget for the next 12 months.



CONTACT US TODAY

MEETING PLANNERS

10 "KNOWS" to get to "YES"!

10 “KNOWS” to get to “YES”!   

Elevate your Practice through Patient Centered Care


From the first phone call to the completion of treatment, learn how to build lifelong relationships with your patients!  Learn the skills needed to discuss treatment options that are best for the patient instead of “what the insurance will cover”! Telephone skills that the entire team can use to convert “shopper” calls into new patients. “Platinum” level customer service skills and key verbiage to use every day to help your patients feel like a loyal member of your dental family. Learn the art of asking for patient referrals with a system everyone will LOVE! Nothing says loving like an outstanding referral from an existing member of your dental family. Learn how to encourage your patients to send their friends, family and coworkers to you and feel wonderful doing it!

Partial Day; Interactive Lecture, Workshop; for OM, Doctor and Team

THE ULTIMATE CROSS TRAINED TEAM!

The Ultimate Cross-Trained Team! 

The Secret Weapon Against the Unexpected


How talented is your Team?

Are the assistants and administrative members cross trained to jump in and help if needed? Can the Hygienists make an appointment, check out a patient, and collect payment if needed? Can everyone answer the telephone properly?

Are processes and procedures broken down so any member of the Team can understand the them?

Patients appreciate it when things run seamlessly in your office. Indeed, every member of the Team should be experts in their position! 

Would it be reasonable to want them to be comfortable in other areas to help when the unexpected happens?

  

Partial Day; Interactive Lecture, Workshop; for OM, Doctor and Team

SWISS CHEESE

SWISS CHEESE-It's Not For Schedules Anymore!  


  • Explore scheduling techniques to create a clean and productive daily schedule.
  • Learn key phrases and comments that will help guide your patient into scheduling now, not "waiting until it hurts"  
  • Develop techniques to place a value on your time as well as respecting the time of your patient. 
  • Determine what your perfect workweek looks like and guide patients to treatment within those hours.
  • Create a culture of scheduling responsibility in your practice. Learn how EVERYONE helps fill the schedule.  

Partial Day; Interactive Lecture, Workshop; for OM, Doctor and Team

AUTHENTIC CUSTOMER SERVICE

AUTHENTIC CUSTOMER SERVICE-Patient Centered Care at its Finest!

  • Does your Team know your vision? Are they empowered to help move the practice forward?
  • Explore the art of verbal and non-verbal communication with your patients and each other!
  • What does a truly effective team meeting or morning huddle really involve? Learn How these meetings consistently help to boost production daily!
  • Master the skill of the two on one transfer to eliminate confusion!
  • Asking for referrals is easy, learn how!  

Partial Day; Interactive Lecture, Workshop; for OM, Doctor and Team

PAST PRESENTATIONS - Partial List

  • CPMS-CT. Practice Managers Solutions 
  • AADOM Buffalo/WNY 
  • NEDOM (New England Dental Office Managers) Pioneer Valley, CT. Chapter
  • NEDOM Portland, ME.
  • NEPAM (New England Practice Administrators and Managers) Providence, RI.
  • Workshop Husson University  Westbrook, ME.
  • Workshop Sanford, ME.

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CONTACT US TODAY!

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PLATINUM PRACTICE SOLUTIONS, LLC

19 Clinton St, Sanford, Maine 04073, United States

(207) 490-1040

HOURS

Monday - Friday 9:00am to 9:00pm EST